Messages-of-Love

Compassionate Rounding at MSH Makes a Big Difference for Patients

Honoring the Compassionate Rounding program at Markham Stouffville Hospital
The Compassionate Rounding program was launched at Markham Stouffville Hospital in April of 2020 in response to visitor restrictions from the COVID-19 pandemic. Compassionate Rounders spend time with patients when their loved ones cannot be present, providing emotional support, human-to-human connection, and a warm and friendly presence on medical units. These redeployed staff include social workers, nurses, and nurse practitioners who have spent quality time with over 250 patients to date! Each Compassionate Rounding shift may include making phone calls to loved ones, assisting with video calls, playing patients’ favorite music, looking at online photo albums together, and providing much-needed conversation and company. Compassionate Rounders also deliver Messages of Love – pictures and letters from loved ones that are emailed to the hospital and printed out by staff. Recently, Compassionate Rounders also began delivering small hand-crafted hearts, knitted and crocheted by the nurses in our Post-Anesthesia Care Unit. The response to this program has been incredible. Staff, patients, and families are grateful for this extra ‘human touch’ and the ability to help our patients feel love, compassion, and comfort during the pandemic.

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