Care Teams Facilitate Video Conference Calls with Patients and Families

While we were facilitating a video call with a patient and her family who had not seen each other in a long time, the patient began to cry. Her family then took their iPAD and walked around the house showing the patient how they had updated her room and made improvements to her bathroom, so she could function easier when she came home from the hospital. Needless to say, the patient loved it! When she asked, “Who picked out those crazy curtains?,” everyone laughed and smiled. By the end of the conversation, the patient’s perspective had totally changed.