Sharing stories of extraordinary human care in a time of crisis
During the trying times of the COVID-19 pandemic, the power of community and shared experience has never been more important. We encourage you to submit your own story highlighting the tremendous ways that patients, families and healthcare providers have shown incredible strength, love and resilience, in the most difficult circumstances. Through these stories we aim to help community members find comfort and honor those who have given so much.
Sharing stories of extraordinary human care in a time of crisis
During the trying times of the COVID-19 pandemic, the power of community and shared experience has never been more important. We encourage you to submit your own story highlighting the tremendous ways that patients, families and healthcare providers have shown incredible strength, love and resilience, in the most difficult circumstances. Through these stories we aim to help community members find comfort and honor those who have given so much.
Your Stories
Offsite hospital wing increases life-saving capacity in East Toronto during COVID-19
Honoring VHA staff who run a remote hospital wing, increasing capacity for life-saving care in East Toronto during COVID-19
Creativity and Collaboration Optimizing Virtual Care Services for VHA’s London Rehab Team
Honoring the incredible staff at VHA Home Healthcare
Light at the end of the tunnel: Unsheltered resident finds hope through new Ajax Hub
Honoring VHA staff for helping an unsheltered community during COVID-19
MSK Patient Advisors Send Warm Wishes to Healthcare Heroes
Honoring MSK PFACQ Members and all MSK Staff
Northwell Health’s cardiac care in the middle of a pandemic
Honoring all of the incredibly passionate and dedicated Northwell Heroes
Letters of gratitude to Northwell’s #HealthcareHeroes
Honoring all of the incredibly passionate and dedicated Northwell Heroes
ECMO springboards COVID-19 patient’s long recovery at Northwell Health
Honoring all of the incredibly passionate and dedicated Northwell Heroes
Beyond platitudes: A nurse’s journey of self-reflection and vulnerability
Honoring Monica Friesen, Halton Healthcare
People before policy
Honoring Terri Savino, Middlesex Health & Karri Crispino, Wife of Patient
Treading water: Coping with uncertainty during a novel pandemic
Honoring Sachin Patel, M.D.
Volunteers Demonstrate #RiversideSafe Patient Experience
Honoring Riverside Healthcare Volunteer Team
Virtual Visitor Program Enables Connections When In-Person Visits Are Not An Option
Honoring Minneapolis VA Health Care System and Martina Malek, FACHE, Associate Director/Chief Experience Officer, Minneapolis VA HCS
VHA Mobilizes to Help Long-Term Care Homes in Crisis
Honoring VHA staff and service providers who voluntarily worked in long-term care facilities, many of which were in outbreak, during COVID-19.
Pregnant Mom Survives COVID-19, Waits A Month to Hold Her Baby
Honoring patient Ruth Esparza Gonzalez and the Clinical Care Teams at Denver Health
Patient Experience – Keeping Patients and Families Connected
Honoring Southlake Regional Health Centre
Beside our patients…yet from afar!
Honoring TIES, a volunteer program at the American University of Beirut Medical Center.
Pharmacy Kiosks Enhance Experience
Honoring Randy Ball, Vice President & System Pharmacy Officer
Good Calls
Honoring the Patient and Family Experience department at Texas Health Resources along with the Radiology Schedulers
Nutrition Services Initiates From Family and Friends Delivery Service to Inpatients
Honoring Nutrition Services Delivery Team
Caring for Our Underserved Communities
Honoring Healthcare Network’s frontline healthcare workers
“Together, We Can Change the World” – Caregivers and providers at St. Joseph Heritage Medical Group Clinic share their message
Honoring the caring and compassionate Caregivers and Providers at St. Joseph Heritage Medical Group Clinic in Santa Ana, California. Together they serve patients during Covid-19 pandemic with kindness and empathy and in keeping with our promise to “Know me, Care for me, Ease my way”. The spirit of this St. Joseph team is uplifting as they continue to stand together in their community.
Laura Reyes, Patient Experience Sr. Program Manager
bettER togethER
Honoring the Staff of the Pediatric Emergency Department at NYC Health + Hospitals/ Harlem.
VITAS Nurse Helps on COVID-19 Front Lines in NYC
Honoring VITAS Healthcare RN, Alisa Greene
Compassionate Rounding at MSH Makes a Big Difference for Patients
Honoring the Compassionate Rounding program at Markham Stouffville Hospital
I am the Patient Experience
Honoring Patient Experience Professionals Across the Continuum of Care
TMC Nurses Focus on the Positives of COVID-19: Angels on Earth
Honoring Texoma Medical Center Nurses
Faith & Miracles for a Family Affected by Covid-19
Honoring Christian Care Communities & Services
Advocating for the most vulnerable patients during the COVID19 pandemic
Honoring Joanna Sheinfeld, MD – The Mount Sinai Hospital
Erica Rubinstein, LCSW, CPXP, VP of Service Excellence & Patient Experience – The Mount Sinai Hospital
Jamie Ruhmshottel, Clinical Nurse Manager, MPCU – The Mount Sinai Hopsital
Bringing Comfort to Families and Employees
Honoring McLeod Health -Service Excellence Department
Care Teams Facilitate Video Conference Calls with Patients and Families
Honoring The Care Teams at Marianjoy
Providing Meaningful Interactions During a Pandemic- Child Life
Honoring The Child Life Team at Mary Bridge Children’s Hospital in Tacoma, Washington
Thank you to our real-life superheroes for keeping our staff, patients and community safe!
Honoring The #HealthcareHeroes at Torrance Memorial
Metro Health Employees Wed at Hospital Amid COVID-19
Honoring Bradley Wernette and Melanie Bork
Patient Relations on the Frontlines
Honoring Linda Kajtazi, Alexandra Rodriguez and Elvis Matos
With Gratitude for our Southern California Doctors and Caregivers at Providence St. Joseph Health
Honoring SoCal Healthcare Heroes from Providence St. Joseph Health
Recognizing Patient Experience in a Pandemic. A Salute To You!
Honoring CHI Health Good Samaritan Hospital
We are all the Patient Experience!
Honoring Sistina Ophthalmology Clinic – Specialized Hospital for Eyes Health in Skopje, North Republic of Macedonia
Comforting Patients during Easter
Honoring Marianjoy Spiritual Care Staff and our Teen Volunteers
Bent But Not Broken
Honoring all the hardworking staff of Marianjoy Rehabilitation Hospital
